Help Center----F.A.Q

>>>What is Member Center

Member Center is one panel for members to manage his homepage which is automatically generated after one's successful Registeration as one member at FFCrafts.com, the homepage is composed of many sections like
1. Company profile,
2. Products catalog,
3. Products pictures,
4. Trade offers(buy & sell),
5. Contact information,
6. Membership status
7. Other tools.
All the actions are took place after members' log in to your Member center.

Different Membership?
Join as member, you can get more function to use our website service of ecommerce.
Three membership are available for sellers:

> Trial Membership (free of charge for 3 months)
> Formal Membership ($199 USD/one year)
> VIP Membership ($599 USD/one year)

>>>How My Homepage is generated after join as member?

My Homepage can also call My Showroom
My Showroom is a free service from FFCrafts.com offering Chinese members a chance to exhibit their company and products in detail.
If your company and products information has been successfully published, your showroom will be automatically created.
So hurry up and build your on-line showroom!http://www.ffcrafts.com/showroom/your_MemberID
Example: Your Member ID:abcdef
Your showroom URL: http://www.ffcrafts.com/showroom/abcdef

Characteristics: Featured URL FFCrafts.com provides you the featured homepage URL:http://www.ffcrafts.com/showroom/your_MemberID
You can inform your clients and business partners of this on-line showroom to promote your company and products.
Comprehensive Information
Your company and all product information can be exhibited in one, easy to use web page. Easy Set-up .
My Showroom can be set up by submitting detailed company and product information. My Showroom will be opened as soon as it is approved by our editors.

>>>How to Register?
If you want to get more and better service, We think you should Register as our Member.
There are two type of Register: One for Buyers; The other for Companies. Please go to http://www.ffcrafts.com/reg.asp

>>> What if I have forgotten my password?
If you forget your password, please choose a new password for yourself. To confirm a new password, simply take the following steps:
Click the "Forgot password?" link below the Sign in box at http://www.ffcrafts.com/user_login.asp
Enter your Member ID and registered email address and click "Find"

Enter your registered email address and click "Find", then answer the 'Password Question' you submitted during your initial registration.

>>> I want to modify my registered information.
To modify your registered member information (i.e., registered company name, email address, etc.) please take the following steps: Log in at My Office. Click "Company info" under section. Change your registered information. Submit when done.

>>> I want to change or cancel my Member ID.
For security reasons, each FFCrafts.com account is exclusive to an individual Member ID. Therefore, you cannot change your Member ID. However, you can register for a new Member ID at http://www.ffcrafts.com/ or http://www.ffcrafts.com/user_login.asp
Please inform us to remove the former ID at the same time.

>>> I want to change my password.
To change your password, please take the following steps:
Sign in at My Office. Click "Chang Password".
Enter your current password in "Current Password" and then enter and re-enter your new password. Submit.

>>> Why can't I find suppliers' email addresses?
We do not display our members' email addresses on the site. This minimizes the risk of members receiving spam or viruses. So, to send your message, simply click "Inquire box" and the message will be sent.

>>> How can I make sure my Inquiry has been sent successfully?
In the Message Center of My Office you can check the messages you have sent by looking in your "Sent Box".

>>> What if cannot upload a picture?
Please save your product picture in JPG or GIF format, and make its size no more than 100 KB. This will save you much time when uploading your pictures. Second, pay attention to the picture's file name. Make sure that its name is completely in English (letters and/or numerals), not in other languages.

>>> Why does your system require my information in English?
English is the international language of business. Please ensure that all information you enter is in English, including punctuation. Any information not recognized as English will be highlighted in red, alerting you that it must be changed.

>>> How can I add a picture to my Selling Lead?
You can add a picture by uploading it directly from your computer or to select from your picture bank. Please note: All photos should be in JPEG or GIF format. Each photo should not be larger than 100K in file-size.

>>> How to change password?
To change your password, please take the following steps:
1. Sign in at My Office.
2. Click "Chang Password". Enter your current password in "Current Password" and then enter and re-enter your new password.
3. Click "Submit".
.

>>> How to upload a picture in your Member Center?
You can add a picture by uploading it by selecting from My Pictures after you Log In to your Member Center. Please note:
1. All photos should be in JPEG or GIF format.
2. Each photo should not be larger than 100K in file-size.

Buy Directly from China Factory Sellers or Sourcing Jewelry and Crafts from China

This web site is being hosted by China Jewelry & Crafts Global B2B E-Marketplace (FFC).  
Please visit www.ffcrafts.com to buy or sell your jewely and crafts .  
All rights copyrighted ? FFCrafts.com.

FFCrafts.com - one global merketplace for supplers,manufacturers,wholesalers,sellers,buyers,importers to begin global business in jewelry craft sectors,especially sourcing from China suppliers.